Privacy Policy

Last updated: March 1, 2026

1. Who We Are

Zen Digital Labs ("we," "us," or "our") operates the website at zendigitallabs.com and provides AI-powered lead capture and voice assistant services to roofing and HVAC contractors. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or services.

If you have questions about this policy, contact us at: [email protected]

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, company name, email address, and phone number when you submit a demo booking form or contact form
  • Business type and market information you provide during onboarding
  • Communications you send to us by email or through the website

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This information is collected through standard web analytics tools and is used solely to improve the website experience.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and conduct demo calls you have requested
  • Send you the Competitive Intelligence Report you requested
  • Communicate with you about our services, proposals, and updates
  • Improve our website and services based on usage patterns
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. If you request deletion of your information, we will remove it from our active systems within 30 days, subject to any legal retention requirements.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

We use analytics tools (including Umami Analytics) that collect anonymized usage data. These tools do not track you across other websites and do not share data with advertising networks.

6. Third-Party Services

Our services are built using third-party platforms including GoHighLevel (CRM and automation), Twilio (voice and SMS), and OpenAI (AI voice processing). Each of these providers has their own privacy policies governing how they handle data processed through their platforms. By using our services, you acknowledge that data may be processed by these providers in accordance with their respective policies.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Zen Digital Labs

[email protected]